Support
How can we help?
Find a quick answer below, or send us your issue. For Floral Gray LMS, include your institute name so we can find your account faster.
Common questions
Quick answers
I can’t sign in to my account. What should I do?
Use the password reset option on the sign-in screen first. If you still can’t get in, contact your institute or teacher’s admin, who can reset your account. If you are an admin, send us the request below with your institute name.
Why can’t I sign in on a new device?
Floral Gray LMS limits the number of devices a student can use, to stop account sharing. Ask your institute admin to remove an old device or approve the new one.
How do I get a refund or change my plan?
Billing is handled by the institute or teacher you bought the course from. For questions about your institute’s own Floral Gray LMS plan, send a support request with your institute name.
How do I delete my account and data?
Use the data deletion request page. We aim to complete verified requests within 30 days.
Contact support
Send us your issue
Request received
If your email app opened, press send and we’ll get back to you. If nothing opened, email us directly at [email protected].